Best practice for tracking and responding to potentially traumatic event exposure | Natural Hazards Research Australia

Best practice for tracking and responding to potentially traumatic event exposure

Photo: Natural Hazards Research Australia
Project type

Core research

Project status

In progress

Fire and emergency service roles inherently involve exposure to potentially traumatic events (PTEs), which can be cumulative and impact mental health and wellbeing. While some agencies have systems for recording incidents, approaches vary widely and evidence on best practice is scarce.

This research reviewed international literature, consulted with the sector on current practices and engaged expert input to develop a good practice principles framework for tracking PTE exposure and organisational responses.

The research team produced a Good practice principles guide, endorsed by AFAC, which outlines the rationale and descriptions of each principle, with examples from current practice. Agencies can use the Guide to review existing systems and inform future designs to ensure they are fit-for-purpose and aligned with good practice.

The Final report is also available for download. It details the aims, approach and findings from Stage 1 of the research.

Together, these principles provide a shared framework to help agencies design, implement and review tracking systems that support psychosocial risk management initiatives.

The team are currently in Stage 2 of the project, involving the development of implementation tools and resources to support alignment with the principles and continuous improvement.

Project details

To support a consistent approach to tracking PTEs and organisational responses, the AFAC Mental Health and Wellbeing Group initiated and endorsed the development of good practice principles. Phoenix Australia – Centre for Posttraumatic Mental Health led this work with support from industry representatives and funding from Natural Hazards Research Australia.

The project:

  • defines good practice principles for tracking workers’ exposure to PTEs and organisational responses
  • will provide resources to support implementation and continuous improvement.

Conducted over two stages, the project prioritised collaboration to ensure the framework reflects operational contexts, promotes psychological safety and is practical and sector-endorsed.

Stage 1 focused on developing the principles through:

  • A literature search of international practices and evidence gaps, supplemented by expert input to define key system elements such as purpose, data requirements, and governance considerations.
  • Sector consultation via an environmental scan survey of 22 agencies across Australia, New Zealand and international counterparts, capturing current and planned practices, strengths and challenges.
  • Expert engagement through workshops and iterative reviews with emergency service leaders, mental health specialists, and lived experience representatives to reach consensus on an agreed framework and principles.

Along with a final report, outputs included the Good Practice Principles Guide and a set of Stakeholder Briefing Presentation Slides.

Stage 2 (currently underway) is developing tools to support agencies with implementing the Guide and principles, including a Quick Reference Guide, a Practice Note and a Good Practice Audit.

An Implementation Monitoring and Feedback Plan is also being developed as a practical resource to help agencies and the broader industry track usage of the Guide, gather feedback and inform future updates and resource development.